Privacy Policy

Kite AI ("Kite," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, including our homepage, blog, and related marketing pages at kite.ai and associated subpages.

It also explains the choices you may have about your information.

1. Information We Collect

We collect information in a few different ways.

Information you provide to us

We may collect information you choose to provide, such as:

• your name
• your email address
• your business or company name
• prompts, text, or other information you enter into our website forms or product entry fields
• messages you send to us
• information you provide when requesting support, a demo, or a code export

Information collected automatically

When you use our website, we may automatically collect certain information, including:

• IP address
• browser type and version
• device type
• operating system
• pages viewed
• links clicked
• referring page or URL
• time spent on pages
• approximate geographic location based on IP, such as country
• technical identifiers such as cookies and similar technologies

Information from analytics providers

We use analytics tools to understand how visitors use our website. These tools may collect information about:

• page views
• page paths and URLs
• clicks and button interactions
• prompt submissions
• video engagement
• category or tab selections
• device and browser information
• traffic source and referral data

2. How We Use Information

We use information we collect to:

• operate, maintain, and improve our website
• understand how visitors use our pages and features
• personalize parts of the experience, including region-based pricing display
• respond to questions, requests, and support inquiries
• support onboarding and product entry flows
• measure marketing and website performance
• detect, prevent, and investigate abuse, fraud, and security issues
• comply with legal obligations
• protect our rights and enforce our terms

3. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

• remember user preferences
• support analytics and website performance
• understand visitor behavior
• maintain session continuity
• support region-aware experiences, such as country-based pricing display

For example, we may store a short-lived country-related cookie or similar value to support pricing logic based on a visitor's approximate location.

You can usually control cookies through your browser settings. If you block or disable some cookies, parts of the website may not function properly.

4. Analytics and Tracking Technologies

We use analytics tools to understand usage and improve the website.

Google Analytics

We use Google Analytics 4 to measure website traffic and engagement. Google Analytics may collect information such as:

• page visits
• approximate location
• browser and device information
• referral source
• interactions with our website

Learn more about how Google handles data here:
https://policies.google.com/privacy

You can opt out of Google Analytics with Google's browser add-on here:
https://tools.google.com/dlpage/gaoptout

Segment

We use Segment to collect and route analytics events. This may include page views, prompt submissions, CTA clicks, category interactions, and other website engagement events.

Other analytics tools

We may also use additional analytics or performance tools from time to time to help us understand site usage, performance, and reliability.

5. Location-Based Pricing and Geo Information

Some pricing shown on our website may vary based on a visitor's approximate country. To support this, our hosting or delivery infrastructure may provide a country signal derived from your IP address. We use this only for approximate country-level detection, not precise location tracking.

6. Authentication and Product Entry Flows

If you begin a product flow from our marketing site, we may preserve information such as the prompt you entered or the next page you intended to visit so that you can continue after login or authentication.

This may involve redirecting you through an authentication provider and passing the next destination through the login flow.

7. How We Share Information

We do not sell your personal information for money.

We may share information with service providers and vendors that help us operate the website and our business, such as providers for:

• website hosting and infrastructure
• analytics
• authentication
• customer support
• communications
• security and fraud prevention

We may also share information:

• if required by law, regulation, legal process, or government request
• to protect our rights, users, or the public
• in connection with a merger, acquisition, financing, or sale of assets

We may also share aggregated or de-identified information that does not reasonably identify you.

8. Legal Bases for Processing

If you are located in the EEA, UK, or similar jurisdictions, we process personal information under one or more of the following legal bases:

• your consent
• performance of a contract
• compliance with legal obligations
• our legitimate interests, such as improving our website, understanding usage, and keeping our services secure

9. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide and improve our services
• maintain business and analytics records
• resolve disputes
• comply with legal obligations
• enforce our agreements

Retention periods may vary depending on the type of data and the reason we collected it.

10. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• access your information
• correct inaccurate information
• delete your information
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• request a portable copy of your data, where applicable

To make a privacy request, contact us at support@kite.ai.

We may need to verify your identity before completing certain requests.

11. International Data Transfers

Your information may be processed in countries other than your own. Those countries may have different data protection laws. Where required, we take reasonable steps to use appropriate safeguards for international data transfers.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at support@kite.ai.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the "Last Updated" date above. If required by law, we will provide additional notice.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you can contact us at:

Kite AI
Email: support@kite.ai
Website: https://kite.ai